Privacy Policy

We may collect the following categories of information:

• Account and workspace information. Your name, email address, account identifier, team membership, role, preferences, and authentication information.
• Content you provide. Prompts, briefs, source materials, offers, documents, files, images, brand information, instructions, feedback, and generated or edited content.
• Connected-service information. Account identifiers, authorization tokens, permissions, connection status, and the content or records you choose to import, sync, monitor, or send through a connected service.
• Communications data. Emails, text messages, social-media comments and direct messages, sender or recipient details, attachments, timestamps, delivery information, conversation history, and response drafts when you enable communication features.
• Technical and usage information. IP address, browser and device information, dates and times of access, pages and features used, cookie or session information, diagnostic logs, and security events.

We receive information directly from you, from members of your workspace, automatically from your use of the Service, and from services you choose to connect.

When a user connects a Facebook account or Page, Copyflow may receive and process data permitted by that user and Meta. Depending on the features enabled, this can include the connecting user's Meta user ID and name; Facebook Page IDs, names, profile images, permissions, and access tokens; Page posts and related context; public Page comments and commenter names or IDs; Messenger participant names or IDs, messages, attachments, referral information, and timestamps; and actions taken through Copyflow, such as drafts, replies, moderation decisions, and subscription status.

We use Meta Platform Data only to provide the features the user enables: listing and connecting managed Pages, receiving and displaying comments and Messenger conversations, preparing or sending replies, moderating Page interactions, maintaining conversation context, troubleshooting, securing the integration, and complying with law and Meta's terms.

When an automated response feature is enabled, relevant message or comment content and approved business context may be sent to an AI service provider to classify the interaction or prepare a response. Copyflow does not sell Meta Platform Data, use it to build advertising profiles, or share it with data brokers.

We use personal information to:

• provide, operate, maintain, personalize, and improve the Service;
• authenticate users and administer accounts, teams, permissions, and connected services;
• generate, organize, review, publish, and measure content requested by users;
• receive, display, classify, draft, moderate, and send communications when users enable those features;
• provide support, respond to requests, and send service-related notices;
• monitor reliability, prevent abuse, investigate errors, and protect the Service and its users; and
• comply with legal obligations and enforce our agreements.

We may disclose information in these limited circumstances:

• Service providers. Hosting, database, security, support, communications, analytics, and AI providers that process information for us under appropriate restrictions.
• Connected services. Meta, Google, email providers, text messaging providers, publishing destinations, and other services when needed to perform an action you request.
• Workspace members. People authorized to access the same Copyflow workspace, according to their role and permissions.
• Legal and safety reasons. When we reasonably believe disclosure is necessary to comply with law, protect rights or safety, investigate fraud or abuse, or respond to lawful process.
• Business transactions. In connection with a merger, financing, acquisition, reorganization, or sale of assets, subject to appropriate confidentiality protections.

We do not sell personal information for money. We do not disclose Meta Platform Data except as necessary to provide the requested Service, comply with law, or as otherwise permitted by Meta's terms.

Copyflow uses cookies and similar technologies needed to keep users signed in, remember preferences, secure sessions, and understand whether the Service is operating correctly. You can control cookies through your browser, but disabling essential cookies may prevent parts of the Service from working.

We retain information for as long as reasonably necessary to provide the Service, maintain an active account or integration, meet legal and security obligations, resolve disputes, and enforce agreements. Retention depends on the type of information and why it was collected. When information is no longer required, we delete or de-identify it. Residual copies may remain temporarily in protected backups until those backups are overwritten, unless longer retention is required by law.

You can request deletion of your Copyflow information or Meta Platform Data using either method below:

1. Email matt@everhope.com with the subject “Copyflow data deletion request.” Include the email address used for Copyflow and, if relevant, the name of the connected Facebook Page. Do not send passwords or access tokens. We may need to verify your identity or authority over the account before completing the request.
2. To remove the Facebook integration, open Facebook's Settings & privacy, go to Settings, then Business Integrations, select Copyflow, and choose Remove. Meta will notify Copyflow of the deauthorization so the related connection and associated Page data can be deleted.

If your information appears in a message or comment handled by a business using Copyflow, you may also contact that business directly. Copyflow will assist the business with a verified deletion request. We may retain limited records when required by law or necessary for security, fraud prevention, or documenting compliance.

We use administrative, technical, and organizational safeguards designed to protect information, including access controls and encryption of sensitive integration credentials. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Copyflow and its service providers may process information in the United States and other countries. Where required, we use appropriate safeguards for transfers of personal information across borders.

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your personal information, or to object to or restrict certain processing. You may also withdraw consent where processing is based on consent. To make a request, use the contact information below. We may verify your identity and will respond as required by applicable law.

You can also disconnect third-party integrations from the Service or revoke Copyflow's access from the applicable third-party service.

The Service is intended for business users and is not directed to children under 18. We do not knowingly collect personal information directly from children. If you believe a child has provided personal information to us, contact us so we can review and delete it as appropriate.

We may update this Privacy Policy as the Service or legal requirements change. We will post the updated policy here and change the “last updated” date. If a change is material, we will provide additional notice when required by law.

Questions or privacy requests can be sent to matt@everhope.com.